Service - MAPRO® INTERNATIONAL

Dear customer, Mapro International Spa Service Department welcomes you.

If you wish to send a Mapro product to our factory for assistance, we ask you to fill the form below with all the required information. The form is intended to give us information on how to manage the machine.

Your request will be taken over by our Service department in a short time, following the completion of the form an email will be sent as a confirmation, some attachments that we ask you to read and fill carefully, in addition will be sent the assistance ticket number to the which one you should refer to for any communication with Mapro International Spa.

MAPRO Quality System foresees that in order to start the reparation activity, the following procedure must be followed:

A) – permission for data processing

B) – supply of the information necessary for the safety of both people and environment at MAPRO workshops

C) – prior definition of the contractual terms for taking charge of the repair

D) – concract definition

"*" indicates required fields

A) GDPR

Read the attached Information for the protection of personal data. Does the customer give his consent to the processing of his data?

YES

→ in this case it is possible to get the proposal

→ in tHis case it is not possible to get the proposal and customer accepts to collect the product at its own expence

B) SAFETY MANAGEMENT*

To comply with the provisions of Legislative Decree 81/2008 and subsequent amendments and with reference to the provisions of the MAPRO Quality and Safety Management System, in order to proceed with the repair proposal, we ask the Customer to fill in of the following fields:

The customer

email*

e-mail

Phone*

Phone

with registered office in*

with registered office in

Address City Postal code Country

nella persona del Datore di Lavoro*

having as Empoyer

e del RSPP*

and as RSPP

Eith reference to the reparation of the product type*

Select...

Reason for repairing

matricola*

serial number

tipo di gas*

which handled the gas type (please select)

altro

others, insert description:

il Cliente dichiara che*

Customer states that:

THERE ARE RESIDUAL RISKS → in this case the Customer assumes the costs of cleaning up the machine

THERE ARE NO RESIDUAL RISKS due to dangerous substances (such as chemical agents, carcinogens, mutagens, asbestos) or biological agents (such as bacteria, viruses, parasites)

C) CONTRACTUAL TERMS AND CONDITIONS BETWEEN PROFESSIONAL OPERATORS

By signing this document, the Customer accepts the following conditions:
1) with reference to the compilation of point B relevant to Safety, the Customer declares that: THERE ARE RESIDUAL RISKS, therefore it is necessary to clean up the product before work

C) CONTRACTUAL TERMS AND CONDITIONS BETWEEN PROFESSIONAL OPERATORS

By signing this document, the Customer accepts the following conditions:
1) with reference to the compilation of point B relevant to Safety, the Customer declares that: THERE ARE NO RESIDUAL RISKS, therefore there is no need to clean up the product

consenso al preventivo*

2) According to what above, the Customer:

GIVES CONSENT TO ISSUE THE PROPOSAL

DENIES CONSENT TO ISSUE THE QUOTE

→ CONTINUE THE COMPILATION

→ without consent it’s not possbile continue the commercial relationship

By Standard Proposal we mean a proposal that considers the normal activities and replacements necessary to repair the product and which will be detailed in the proposal that will be sent following the compilation of this sheet, taking into account that during the repairation further damages and replacements could be found necessary. If the Customer instead wants to receive an analytical proposal which requires the disassembly of the product, an amount will be charged which depends on the type of product. If the Customer will issue the order, this amount will not be charged; if instead the Customer does not want to repair the product, the Customer accepts since now on to pay the above mentioned amount for the analytical proposal.

D) PROPOSAL ACCEPTANCE*

3) For what above, the Customer:

ACCEPT THE STANDARD PROPOSAL and proceed with the repair according to the agreed commercial conditions, knowing that further replacements may be necessary and the Customer will have to decide whether to continue the repair or not

NOT ACCEPTING THE STANDARD PROPOSAL, a detailed assessment will be made upon payment of an agreed amount

Denial*

in case of waiver to the repair, the Customer has to decide whether taking the product back or scrap it. Therefore the Customer chooses to:

SHIP THE PRODUCT WITH CHARGES BORNE BY THE CUSTOMER TO THE ADDRESS :

SCRAPPING THE PRODUCT RECEIVING THE RELEVANT DECLARATION.

Address

Address City Postal code Country

4) Warehouse material management.
The Customer hereby accepts that:

- His failure in replaying the proposal within 15 days frm the date of issueing will be inteded as consent to scrapping
- in case of failure to collect the product within 15 days of preparation, he will pay € 5.00 for each day of delay

5) Warranty. New parts are guaranteed by MAPRO for a period of 12 months from the repair of the product.

6) For anything not expressly written in this document or defined in the order, the MAPRO INTERNATIONAL SPA General Conditions will be applied.